Privacy policy

Our stance on privacy

We are unwavering proponents of ethical data collection. Richmond Square Pharmacy is transparent about the data you share with us and complies with, and often exceeds, requirements set forth by the Canada Anti-Spam Legislation (CASL).


How do you get my consent?

When you provide us with personal information (name, email and phone number) by completing the contact form, we imply that you consent to our collecting it and using it for that specific reason only. When you send in the online form to contact our support team, we collect your first name, email, location and everything else you give to us in the form.

​If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here.

Who is my information shared with when interacting with sellers?

When you complete your purchase for a service from Richmond Square Pharmacy, the seller is provided with your first name and a direct message ability on the service order page. They will not receive your email, phone number, credit card data or any other identifying information. Whether you choose to then share your email, phone number, mailing address or any other personal information with the seller is up to you, and you hold the sole responsibility for ensuring the security of that data once provided to the seller.


Our site hosting platform allows us to advertise our products and services to you.​ Your data is stored on their databases and the general Gmail application. They store your data on a secure server behind a firewall.​


Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.​


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.​ If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer here.